New Delhi: PNB MetLife, one of India’s leading life insurers, delivered strong claims settlement performance in the financial year 2025–26, achieving a 99.81% Individual and 99.70% Group claim settlement ratio, reinforcing its commitment to supporting
customers when it matters the most.
During FY26, the company settled 6,188 individual claims amounting to ₹526.62 crore and 6,868 group claims totaling ₹502.69 crore. Speed of service remained a key strength: 99.98% of claims were settled within 30 days of receipt of all required documents, 95% within seven days, and 35% within just one day.
PNB MetLife also strengthened its claims experience with ‘Claims Assure – 3 Hours’*
initiative enabling decisions on 1,681 claims worth ₹56.67 crore within three hours. And subsequently those claims were settled within a maximum timeframe of one week.To make claims easier and more accessible through both digital and physical channels, customers can initiate requests via khUshi app, the company website, WhatsApp, or at partner bank branches and PNB MetLife’s branches, ensuring that support is always within
reach.
Commenting on the milestone, Sameer Bansal, MD & CEO, PNB MetLife, said: “At PNB MetLife, every claim is a promise in action. When customers come to us, often in their most
challenging moments, they should not have to wait or worry. Our priority is to respond with speed, simplicity, and empathy- supporting them every step of the way so they can move
forward with confidence. Our performance of 99.81% in FY26 reflects the sustained investments we have made in faster service, digital enablement, and personalized support,
strengthening customer trust.”
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