New Delhi: PNB MetLife, one of India\u2019s leading life insurers, delivered strong claims settlement performance in the financial year 2025\u201326, achieving a 99.81% Individual and 99.70% Group claim settlement ratio, reinforcing its commitment to supporting
\ncustomers when it matters the most.
\nDuring FY26, the company settled 6,188 individual claims amounting to \u20b9526.62 crore and 6,868 group claims totaling \u20b9502.69 crore. Speed of service remained a key strength: 99.98% of claims were settled within 30 days of receipt of all required documents, 95% within seven days, and 35% within just one day.
\nPNB MetLife also strengthened its claims experience with \u2018Claims Assure \u2013 3 Hours\u2019*
\ninitiative enabling decisions on 1,681 claims worth \u20b956.67 crore within three hours. And subsequently those claims were settled within a maximum timeframe of one week.To make claims easier and more accessible through both digital and physical channels, customers can initiate requests via khUshi app, the company website, WhatsApp, or at partner bank branches and PNB MetLife\u2019s branches, ensuring that support is always within
\nreach.
\nCommenting on the milestone, Sameer Bansal, MD & CEO, PNB MetLife, said: \u201cAt PNB MetLife, every claim is a promise in action. When customers come to us, often in their most
\nchallenging moments, they should not have to wait or worry. Our priority is to respond with speed, simplicity, and empathy- supporting them every step of the way so they can move
\nforward with confidence. Our performance of 99.81% in FY26 reflects the sustained investments we have made in faster service, digital enablement, and personalized support,
\nstrengthening customer trust.\u201d<\/p>\n","protected":false},"excerpt":{"rendered":"
New Delhi: PNB MetLife, one of India\u2019s leading life insurers, delivered strong claims settlement performance in the financial year 2025\u201326, achieving a 99.81% Individual and 99.70% Group claim settlement ratio, reinforcing its commitment to supporting customers when it matters the most. During FY26, the company settled 6,188 individual claims amounting to \u20b9526.62 crore and 6,868 […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[129,44],"tags":[],"class_list":["post-25132","post","type-post","status-publish","format-standard","hentry","category-finance","category-pune"],"_links":{"self":[{"href":"https:\/\/timesofpowerandvoice.com\/index.php?rest_route=\/wp\/v2\/posts\/25132","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/timesofpowerandvoice.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/timesofpowerandvoice.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/timesofpowerandvoice.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/timesofpowerandvoice.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=25132"}],"version-history":[{"count":1,"href":"https:\/\/timesofpowerandvoice.com\/index.php?rest_route=\/wp\/v2\/posts\/25132\/revisions"}],"predecessor-version":[{"id":25133,"href":"https:\/\/timesofpowerandvoice.com\/index.php?rest_route=\/wp\/v2\/posts\/25132\/revisions\/25133"}],"wp:attachment":[{"href":"https:\/\/timesofpowerandvoice.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=25132"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/timesofpowerandvoice.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=25132"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/timesofpowerandvoice.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=25132"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}